Privacy Policy

1. Introduction

Welcome to Jackhammer ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform services.

By accessing or using Jackhammer, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, business address)
• Business information (company name, business type, tax identification)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communications with us (support requests, feedback, inquiries)

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

2.3 Store and Customer Data

As part of our e-commerce platform services, we process:

• Your customers' information (names, email addresses, shipping addresses, order history)
• Product information and inventory data
• Transaction data and sales analytics
• SEO and marketing data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our e-commerce platform services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service updates, technical notices, security alerts, and marketing communications (with your consent)
• SEO Services: To optimize your store for search engines, manage Google Business listings, and improve online visibility
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Hosting providers
• Analytics services (Google Analytics, Google Search Console)
• Email service providers
• Customer support tools

4.2 Product Suppliers

Order information may be shared with Matus and other product suppliers to fulfill customer orders placed through your store.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Limited access to personal information by employees and contractors
• Secure data centers with physical security controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us at privacy@jackhammer.tools

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

Types of cookies we use:

• Essential Cookies: Required for the operation of our services
• Analytics Cookies: Help us understand how visitors use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites for advertising purposes (with your consent)

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. South African Privacy Rights

If you are a South African resident, you have specific rights under the Protection of Personal Information Act (POPIA). We are committed to complying with POPIA and ensuring your information is processed lawfully and transparently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: